Frequently Asked Questions
Can I make changes to my booking?
You can make changes to your booking free of charge online, by email or by phone. For last minute changes please contact the Emergency contact number provided in your booking confirmation email.
I have not received email confirmation, is my booking confirmed?
You can check the status of your booking by logging in to your account via the my booking section. Please note that confirmation is not automatic and it may take up to 24 hours before you receive the confirmation email.
If your pick up is in the next 24 hours and you have not received your confirmation please contact us. Please remember to check you spam/junk email folders, before contacting us.
Can I cancel my booking?
You can cancel your booking with no charge . Once we receive your cancellation request we will process it and you will receive a cancellation confirmation.
My flight details have changed, do I need to inform you?
Please inform us of any changes to your flight schedule as soon as possible and we will update your reservation. There is no charge for making changes to your flight details.
Where is the meeting point at the airport?
The driver will be waiting for you ust outside the arrivals lounge of UVF airport, holding a sign showing the passenger name provided. Any changes to the meeting point information is included in the reservation confirmation email.
What if my flight is delayed or cancelled?
Your flight will be monitored for delays, to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated.
Do you provide child seats?
Child and baby seats are available on request. You can request child and baby seats in the Extras section of the booking page.
Will I be sharing the vehicle with other passengers?
For private transfers you and your group will be the sole occupants of the vehicle. For shuttle transfers you will share the vehicle with other passengers.
Does the airport transfer take us directly to our hotel?
The private transfer service take you directly to your accommodation.The shared shuttle service will take you to your accommodation or the nearest pick-up / drop-off point to your accommodation.
Are there any extra charges?
Any extras will be shown at the time of booking. The price total on your confirmation is final. There are no hidden charges.